Customer Service Representative - State Farm Agent Team Member
Full Time • Hybrid - US
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
About Us
About Us
We are a fast-paced, top performing, customer-focused insurance agency committed to protecting what matters most to our clients. Our team values professionalism, accountability, teamwork, and delivering exceptional service every single day.
If you thrive in an organized environment, enjoy helping people, and can juggle multiple priorities without dropping the ball — we’d love to meet you.
Position Overview
The Insurance Service Representative plays a key role in supporting clients with policy servicing, billing questions, coverage changes, and general account maintenance. This role requires strong attention to detail, excellent communication skills, and the ability to problem-solve efficiently while maintaining a positive client experience.
Key Responsibilities
- Assist clients with policy changes, endorsements, and coverage questions
- Process payments and handle billing inquiries
- Review policies for accuracy and completeness
- Document all client interactions thoroughly
- Follow up on pending items in a timely manner
- Support producers and agency leadership as needed
- Maintain compliance with insurance regulations and company standards
Qualifications
- Previous customer service experience required (insurance experience preferred)
- Active Property & Casualty license (or willingness to obtain within 30 days)
- Strong written and verbal communication skills
- High attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Proficient with computer systems and CRM platforms
- Professional demeanor with a solutions-oriented mindset
What We’re Looking For
- Someone who takes ownership and accountability
- A team player who communicates clearly and respectfully
- A proactive problem solver
- Someone who can stay calm and professional under pressure
- High integrity and reliability
What We Offer
- Competitive pay + performance incentives
- Paid time off and holidays
- Ongoing training and development
- Supportive team environment
- Opportunity for advancement
Flexible work from home options available.
Compensation: $43,000.00 - $45,500.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Beth Holland - State Farm Agent may be the right fit for you!
About Our Agency
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none